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sales@oxford-optronix.com • +44 1235 821803 

Pioneering instrumentation
for the bio-sciences sector

Customer Care

Oxford Optronix takes particular pride in its customer care programme. Starting at the pre-sales stage and continuing through purchasing and ownership, our customer service team is professional, pro-active, knowledgeable and above all, friendly!

Technical and application support is both comprehensive and free throughout the lifetime of our products – even after a change of ownership. We provide assistance to you in a variety of ways including personal on-site visits, live one-to-one webinars, email and of course via the telephone. Our technical/application support team thrives on ‘going the extra mile’ working tirelessly with you in order to deliver solutions that ensure you extract the very best value and opportunity from our products.

Our quality policy

We are committed to the design and development of innovative scientific instruments that make a positive contribution to life-science research.  

Our goal is simple – to deliver thoughtfully designed, high quality products that exceed the expectations of our customers.  We see quality as an integral part of the business process and we are committed to continuously improving the effectiveness of our quality systems, products and services. 

We achieve this by:

  • Setting our business objectives that are simple, achievable and measurable;
  • Continually seeking and reviewing feedback from our customers;
  • Encouraging our employees to innovate and suggest improvements;
  • Using audits to identify improvements in our systems and processes;
  • Periodically reviewing this policy, our objectives, our systems and our resources.