for the bio-sciences sector
We would like to pass on an enormous thank you to everyone who participated in our recent Customer Survey.
It has been our first in a while so it was particularly beneficial to receive feedback from those using our products on a regular basis.
After crunching the numbers, we are pleased to report that our ‘gap’ scores have shown clear gains in customer satisfaction in key performance areas such as perceived product performance and reliability, as well as in our handling of product support requests. The graph demonstrates our gains, where the lower the ‘gap’ score, the better:
We have also taken note of specific comments and suggestions offered by a number of participants and will make use of this feedback to improve our products and services going forward.
For those wondering, a prize draw winner has been selected and is already in possession of their new iPad mini!
Happy New Year!
Ed Vaizey MP visits Oxford Optronix
Welcome to our new website!
Spring has sprung
Reflecting on 2016; looking forward to 2017
A little time Down Under…
Latest GelCount software update
Asia distributor workshop
Performance updates for HypoxyLab
Meet us at Genes & Cancer UK, Cambridge
Looking forward to a busy 2015
Oxford Optronix reaches new customers
Strategic tie-up with SciPro Inc., USA
Single-channel OxyFlo™ now shipping
GelCount™ software update
Reflections on 2013
Autumn conference round-up
Our 2013 Customer Survey results are out
Next-generation OxyLite™ and OxyFlo™ monitors